How to Resolve Disputes: All it Takes is One Simple Skill (OK, Strike “Simple”)
How to Resolve Disputes: All it Takes is One Simple Skill (OK, Strike “Simple”) By Christine Funk Disputes within a company, either between two individuals or between rival teams or departments, can quickly turn into internal fights that are bad for everyone involved. If you want to help resolve them, you need to do something that is much harder than it sounds: You need to listen actively. You can only help people resolve their conflicts if you understand the nature of those conflicts and their underlying interests and motives. This requires sound active listening skills – and as you will see, this is much more complex than you might think. How the “active” bit in “active listening” makes all the difference Listening can take place with various levels of depth, intensity, comprehension, and empathy. And if you think you know how to listen actively, we invite you to do this little self-assessment: When you find yourself listening to someone in the ...